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Return Policy
Goods Return Procedure

1. Customer opens a support ticket detailing the order number, product model number, nature of the problem, and a step-by-step description of how to reproduce the problems.

2. BBQGRILL.CN offers technical help and possible solutions. If the issues are not resolved, BBQGRILL.CN   will issue a Return Merchandize Authorization (RMA) and provide a return slip to be enclosed with the returning goods.

3. Customer should immediately return the items by normal post office air mail using the instructions on the return slip. Returned items must be in their original condition, with the return slip, and all their accessories and packaging included, or as advised in the RMA by our support staff.

4. BBQGRILL.CN receives the returned goods and informs the customer. Options for replacement / service / refund are clarified if available.

5. BBQGRILL.CN checks the goods to verify the claim. Replacements or serviced items are shipped back to the customer via regular air mail, with full tracking details provided.

The returned products must be received by BBQGRILL.CN within 30 days from the date the RMA is issued. Returned products received after the return period, not in original brand new condition, or that has any parts missing, may not qualify for warranty.

For valuable items, customers are advised to purchase insurance in case the items are damaged or lost during the shipment. BBQGRILL.CN is not responsible for any damage or loss during the return shipment to BBQGRILL.CN .

Handling Returned Items

Returned items, once verified to be defective or significantly not as described, will be replaced with the same model or serviced. If original models are not available for replacements, BBQGRILL.CN will recommend buyers with different models of equal value and similar features as replacements. If replacement models are not available, buyers may use the credit to purchase alternative products, or request a refund. Original shipping costs are non-refundable except for significantly not-as-described items.

If BBQGRILL.CN verifies that the returned items are non-defective, buyers are responsible for the shipping cost for returning the items back to them. If buyers refuse to pay for the return shipping cost, bbqgrill.cn reserves the rights to deduct a minimum of 25% restocking fee before issuing a partial refund to the buyer. Shipping costs are non-refundable in any circumstances.

In the rare case that buyers return similar items purchased from other vendors, BBQGRILL.CN will notify buyers and is not responsible for replacing or repairing the items. Buyer must pay the shipping cost and may need to pay a US$3 administrative fee per item before the items can be returned to buyer.

Return Shipping Cost Responsibility

For significantly not-as-described items shipped to buyers, BBQGRILL.CN will reimburse buyers' reasonable shipping cost for returning items using regular post office airmail.

In terms of defective products, buyers are responsible for the delivery fee for returning and BBQGRILL.CN   is responsible for sending it back.

For frequent buyers or contracted distributors, BBQGRILL.CN advises buyers to set up return schedules for returning the goods in bulk to save shipping cost. Please contact the support department for more details regarding setting up a product service schedule.

Return shipping cost will be refunded to buyers within 10 working days after the returned items are received and verified by our support department. If the original payment is made using PayPal , refund will be made via the same way.

If the payment is made by means of Western union, wired Transfer (T/T) or other ways, refund will be made less any fees. Frequent buyers are advised to accept the refund as credit for subsequent purchases to avoid payment fees.
Company Info
Professional Services
Customer Services
Account Settings
Resources
About Us
Office Hours & Locations
Partners & Credentials
Affiliate
Purchasing Office
Seeking Partner
Customer Price Levels
OEM & ODM Services
Ordering Samples
Drop Ship Services
Gift & Give-Away Design
Wholesale & Distribution
Branding & Logo Imprint
Help & Knowledgebase
Sales Inquiry
Support Inquiry
Services
Contact Us
Sign-In or Register
Track Orders
Sales Terms&Conditions
Payment Terms&Conditions
Shipping Terms&Conditions
Forgot your password?
How to Place Orders
Shipping Methods
Payment Methods
Quality Guarantee
Warranty Terms&Conditions
Return Policy
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