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Thursday 2018-7-18 Home New Products Hot Deals Wholesale FAQs Services

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Sales Terms&Conditions
Standard Accounts Application

Any legal adult can apply for a standard buyer account.
Our website always welcomes buyers.
http://www.bbqgrill.cn/login.asp
For security reasons, bbqgrill.cn may manually verify certain new account applications prior at the account activation.
Buyers must have an active account to place order.

Distributor Application

If you have a proven business record, then you are qualified apply for a distributor account. A distributor account enjoys privileges of a dedicated sales manager, prioritized support, and a more competitive product pricing schedule.

Placing an Order

Regardless of whether the order was placed through the website or through contact with our sales representatives, order details and tracking are always available by checking bbqgrill.cn’s website.

Tracking Order Status

The order status contains all order details such as products ordered, estimated ship dates, all communications, updated information from buyers and bbqgrill.cnand the history of all orders. All details can be viewed on bbqgrill.cn's website.

Order Lead Time

Samples- about 7 days
Small orders - 3-6 working days
Medium and large orders - longer
Shipping times provided as a guide only.
Buyers should inform bbqgrill.cn in advance when restricted to meet the TOD (Time of Delivery).

Changing an Existing Order

Orders can be changed before they are processed.
No item can be removed and no quantities deduction can be accepted for fully paid orders or orders under processing.
Adding new items or increasing quantities can be accepted.
Order changes results in postponed shipping date.
Buyers should contact the sales representatives for order changes.

Order Cancellation

bbqgrill.cn will cancel unpaid orders or orders without confirmation of details such as shipping address, buyer's identity, payment issues, and product availability.

Buyers can cancel a paid order before the processing and the get a full refund (deducted fees) via the original form of payment.

Be aware of the product description, features, and technical specifications before placing an order. bbqgrill.cn advises buyers to place a sample order before a large order. bbqgrill.cn should be well informed of the necessary technical details in written form with product pictures to avoid the product specification dispute.

Minor Product Specification Discrepancy

Buyer agrees that bbqgrill.cn can ship products with different packaging or color unless the buyer explicitly indicates the products color or packaging requirement in their order comments.

Order with Custom-designed Products

Custom-designed products includes but not limited to custom logos, packaging, software, firmware, casings, printed circuit boards, accessories, chipsets, other hardware designs, user guides and other printed materials. Orders with custom-designed products generally cannot be cancelled and are non-refundable after the order processes begin. Customers placing large orders in custom-designs are strongly advised to talk with one of our sales representatives and put detailed product specification in agreement beforehand.

Limitation of Liability

Buyer agrees that the sole and exclusive maximum liability to bbqgrill.cn shall be the price of the product ordered. In no event shall bbqgrill.cn, its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to sold products.

Account Cancellation

Customers can request to have their account cancelled at any time provided that there are no open or pending orders, and no unresolved issues. Cancelled accounts can be re-activated at any time at the customer's request. Customers can also request to have all order history and customer information permanently removed from all bbqgrill.cn's servers. Once an account has permanently removed from bbqgrill.cn's servers, account re-activation is impossible, and all former account privileges may not be re-issued if the customer creates a new account afterwards.
Company Info
Professional Services
Customer Services
Account Settings
Resources
About Us
Office Hours & Locations
Partners & Credentials
Affiliate
Purchasing Office
Seeking Partner
Customer Price Levels
OEM & ODM Services
Ordering Samples
Drop Ship Services
Gift & Give-Away Design
Wholesale & Distribution
Branding & Logo Imprint
Help & Knowledgebase
Sales Inquiry
Support Inquiry
Services
Contact Us
Sign-In or Register
Track Orders
Sales Terms&Conditions
Payment Terms&Conditions
Shipping Terms&Conditions
Forgot your password?
How to Place Orders
Shipping Methods
Payment Methods
Quality Guarantee
Warranty Terms&Conditions
Return Policy
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